Salesforce Cases Integration

Question

Hi. I am looking to see if there is a way to assign a Salesforce Case to one of two Jira Project options based on the type of Case.

Is this possible?

I have one case type that deals with bugs and another case type that deals with customer support (which we classify as Tasks in Jira).

I'd like to split this out into two different projects to keep the boards clean for each project.

Any help is greatly appreciated!

Shubham Gupta_t2c9n6 · Answer

Hi @Scott Jackson

Yes, two possible ways to integrate Salesforce & Jira:

* Via custom integration
* Via a connector

1. Via custom integration

In the custom way, a code is developed to integrate both the instances (Salesforce & Jira). This code is developed in such a way that it allows a one-way or two-way flow of information between both the instances.

2. Via a connector

A connector, however, is a more preferred option over custom integration. A connector, as the name suggests, uses the APIs of both the platforms to connect both the tools. It is usually an app that can do much more than a custom integration.

For more readout - The Possible Ways to Integrate Salesforce and Jira

I hope it helps.

Scott Jackson_9ey1p6 · Answer

Thanks for your reply, is there a way around without a third-party app?

Scott Jackson_9ey1p6 · Answer

Thanks for your reply, is there a way around without a third-party app?