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Comments on image files not possible

Chris van Daele_8agaol

Hello!

I'm using confluence cloud and for some reason it is not possible to add comments on a an image file that is embedded on a page. The function itself is not being displayed in the image preview.

It does not matter whats the image type, I've testet either jpg and also png files. The image is being displayed in the browser and the only option i can chose from is to download the file to my local computer. But there is no option to comment the image:

Comments for PDF files instead are working fine.

Do i need to change something in the configuration for the space or entirely in confluence to enable that image comments? Or is this a bug/unintended behaviour? Or is it me and i don't see what i may do wrong?

Thanks for help!

Accepted answers

All comments

DPKJ

@Chris van Daele This is bit odd but have you tried,

Going to attachment section of page
Click view
Drag comment icon where you want to comment on attachment

Also refer to this documentation link - https://confluence.atlassian.com/doc/share-and-comment-on-files-704578253.html

Chris van Daele_8agaol

@DPKJ

Thanks for your reply! But this does not work for the following reasons:

1) First of all, in the daily workflow it isn't a good option to first list all attachments and select the specific one *only* by name. I don't know what is different now, but in the past was used to it to just click on the file directly in the page itself. Like it is currently already working with PDF files. When i image some clients, who are not that familar with confluence selecting the image in the attachments lists is not an option unfortunately.

2) Even when i try your suggested solution, it is not possible for me to add a comment. When i place the pin on the image, i only see a loading spinner on the right and it is not possbile to enter a text.

So either it is a bug or it is a misconfiguration in our confluence instance.

DPKJ

@Chris van Daele I know this big issue for workflow.

Tell me what editor you using new or old, and I'll will ask someone from confluence team to reach out.

Chris van Daele_8agaol

I'm using the new editor

Thanks for your support!

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