500 - Internal server error

Question

Hi All,

I´m having an error when trying to access JIRA.

"Something went wrong

Try reloading the page, then check our Statuspage for any current outages. If there are no relevant outages, create a support request so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

* Error type: 500 - Internal server error
* Log reference: 1d02d313-5818-4d1e-b241-3197ead96934"

Could you help me with this, please.

Petter Gonçalves · Answer

Hello @Didier Valencia

Welcome to the Atlassian Community!

In order to further troubleshoot your issue, please provide us with the information below:

* Are there any specific actions that trigger the error you are facing? Like trying to create a new issue or navigate to a specific page?
* Is it an intermittent problem or you can always reproduce it following specific steps? Please, let us know the exact steps to reproduce it.
* What is the page URL that is displayed when the error happens? Is the same error happening when you try to navigate to other pages in your Jira site?
* Can you confirm if there are any other users facing the same problem?
* Can you confirm if more details of the error are displayed in the Development tools of your browser?
* Can you try to use a different browser and check if the same problem happens?

We will be waiting for the details to provide you with any troubleshoot steps.