Dear Support,
just installed Jira Software 8.5.4 (Mysql 5.7+CentOS7.8) always crashes at creating a new project. Please, find below a stack-trace of the error:
Could you, please, advise what has to be done to fix it?
Technical details
Log's referral number: e24727a2-367b-4e83-b4b7-2c0fe1c4e81a
Cause
Referer URL: http://xx.xx.xx.xx:8080/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=business&sortColumn=name&sortOrder=ascending&s=view_projects
java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.map(Optional.java:215) [?:1.8.0_202]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$forward$1(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.flatMap(Optional.java:241) [?:1.8.0_202]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:798) [tomcat-coyote.jar:8.5.42]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.42]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:808) [tomcat-coyote.jar:8.5.42]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498) [tomcat-coyote.jar:8.5.42]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.42]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_202]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_202]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.42]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_202]
Caused by: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:728) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:470) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316) [catalina.jar:8.5.42]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53) [?:?]
... 146 more
Caused by: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:217) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:169) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316) [catalina.jar:8.5.42]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53) [?:?]
... 391 more
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:94) [?:?]
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:85) [?:?]
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) [?:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_202]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_202]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_202]
... 1 more
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
- name:MySQL
- version:5.7.30
- minor version:7
- major version:5
Driver:
- name:MySQL Connector Java
- version:mysql-connector-java-5.1.49 ( Revision: ad86f36e100e104cd926c6b81c8cab9565750116 )
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) [?:?]
at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.lambda$create$0(AbstractActiveObjectsFactory.java:73) [?:?]
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21) [?:?]
at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:50) [classes/:?]
at sun.reflect.GeneratedMethodAccessor220.invoke(Unknown Source) [?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_202]
at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_202]
at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:70) [?:?]
at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32) [?:?]
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:90) [?:?]
... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_202]
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_202]
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_202]
at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91) [?:?]
at net.java.ao.EntityManager.migrate(EntityManager.java:128) [?:?]
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51) [?:?]
... 43 more
