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Unable to move tickets from "Ready for Release" to "In progress"

Joao Borges_ch4uwn

Hi there,

No table to move a ticket from "Ready for Release" back to "In progress"

Usually once a ticket is under Ready for Release, means ticket has been checked and should be marked as done.

But Im not able to move a ticket back if theres a issue or a bug for example. Need to be able to move it back for DEVELOPMENT

I thought by having Admin rights , i would have the ability to move tickets around the board but it seems that is not the case.

Do i have to edit anything under workflow ? I am new to Jira and haven't done anything on WORKFLOW yet.

Accepted answers

Max Foerster - K15t

Hi @Joao Borges ,

administrative privileges do not enable you to move issues on boards as you like.

You're right with the assumption that you will have to edit the workflow. To transition issues from one status to another you will always need a transition connecting the two statuses.

Best, Max

All comments

Max Foerster - K15t

Hi @Joao Borges ,

administrative privileges do not enable you to move issues on boards as you like.

You're right with the assumption that you will have to edit the workflow. To transition issues from one status to another you will always need a transition connecting the two statuses.

Best, Max

Max Foerster - K15t

Here are a few links for workflow starters.

These should help you to get a good understanding of workflows in Jira. Don't be scared, workflows are fun! 😉And the community is there for you if you have any questions.

Best, Max

Joao Borges_ch4uwn

Thanks @Max Foerster - K15t - I am trying to edit the original workflow, and i keep getting this message: You cannot perform this operation on a draft workflow

Do i have to publish my draft in order to work on it ? doesnt make sense

Max Foerster - K15t

Hey @Joao Borges

there are certain limitations when editing an active workflow (active workflow = assigned to a workflow scheme and used by at least a single project). I'm quoting the documentation on working with workflows for you:

It's not possible to edit the workflow name (only the description) if a workflow is active.
You can't delete statuses in active workflows.
If a status has no outgoing transitions (Global transitions are not considered), it can't have any new outgoing transitions added (regular or global).
You can't change the step ID.

The easiest way to make these changes to a workflow is to create a copy of it, make your modifications, and then assign it to the workflow scheme instead of the other workflow.

Best, Max

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