Notification does not work, but sending test mail is working

Question

Hi friends,

accidentally we did not receive any notification mails in Jira during the day. We did not change anything. In the "Ongoing Mail" Settings, if I press on "send test mail" it is working, but notification for issues it does not work (notification schemes are correct).

The funniest thing is we get notification mails from confluence (same mail server).

Nothing special in log.

What should I do?

Big thanks in advance!

Best regards,

Omid

Carlos Garcia Navarro · Answer

Hmm... this is an old post but I wonder if it could apply:

https://community.atlassian.com/t5/Jira-questions/Notifications-are-not-sent-default-notification-scheme-is-set/qaq-p/175755

Omid H_ · Answer

Yes, it should work, but it did not.

Carlos Garcia Navarro · Answer

Hi @Omid H_ ,

Have you tried using the Notification Helper (Jira Settomgs-> System-> Notification Helper)?