Reports for Service desk

hannatomlinson

Hi,

 

Is there a way of creating a report for the number of incidents/requests resolved by each member of the team.

 

Or to be able to pull this weekly, example Service Desk manager wants to check each week the number of tickets resolved by each member of the team.

 

The current generic "workload" one, just shows the total number of tickets, from the beginning of time, we want to pull a fresh report each week.

 

Thanks, Hanna

John Funk

Hi @hannatomlinson  - You could create filter to show all tickets resolved per week or for a particular rolling period of time. I assume you have a way of knowing who resolved the ticket, such as Assignee? 

Then create a Dashboard and use the Issue Statistics gadget to group by Assignee which would show the number of tickets resolved by team member (Assignee).