In our Service Desk, we have in the past run filters that will show us the tickets completed within a specific date range. We export the data into Excel for additional reports, and one of the fields we use is the date that the ticket was marked as Resolved. The problem is that now some items have a Resolved date and others do not.
There is no consistency by what user it is, so it isn't a training issue. What can we do to make this a consistent field for the reports we generate?
It seems to me like it is something to do with the new view that Atlassian introduced for Service Desk, as they are 'streamlining' the views. I have looked for a field that we can use, such as a 'date marked completed' or something like that, but I haven't found anything of the sort. UpdatedDate is not consistent, as a user may update a ticket after it has been marked as completed, which skews the report if we were to use updatedDate.
Any help would be greatly appreciated.
