How can I restrict approvals to certain groups depending on a field selection in a single project?

Question

There is one project to handle production deployments. Let's say I have three products (Products A, B, & C) with three correlating teams (Teams A, B & C) with multiple product approval leaders on each team. When an engineer on any one of the teams need to open a deploy ticket, they need to specify the Product Team so that the correlating product leads can approve the request. Currently a lead approves the ticket by transitioning the status into the "Approved" status and the only condition is that they must be set as the custom Role "Approver" for the project. This allows other leaders to improperly approve another teams product request.

How can I restrict Leads from Team A from approving product requests that are related to Product B and should be approved by Team B Leads?

We have scriptrunner, and Automation for Jira for assistance. This is also cloud.

John Funk · Answer

Great! If works for you can you click on the Accept answer button above to close this one out? Thanks!

Alec Jasanovsky · Answer

That makes sense - i would never allow the user to select the approver, and automate the approver group based on the product selection and only use the workflow instead of the role so that other leaders can't approve it unless they're specifically assigned as the ticket approver field. I think that'll work.

I'll try that. Thank you!

John Funk · Answer

Hi Alec,

Using Automation For Jira you should be able to set the value in the Approver field (i.e. add a user to that field) when the Product field is updated to identify which product is being requested.