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Someone already verified this domain under another organization.

mjohnson_2bqhnp

Trying to setup Atlassian accounts several times. Now when I try to verify my domain I am getting a message " Someone already verified this domain under another organization."

I know I tried to verify my domain couple of time before. How to sort this mess out and to verify my domain with the current settings?

I appreciate the help.

Thanks,

Marina

Accepted answers

Nic Brough -Adaptavist-

Well, the good news is that the domain verification has been successful already.

This does mean that you should be using the setup that has been verified. I think we need to know what the problem is moving past the existing verification?

All comments

Nic Brough -Adaptavist-

Well, the good news is that the domain verification has been successful already.

This does mean that you should be using the setup that has been verified. I think we need to know what the problem is moving past the existing verification?

mjohnson_2bqhnp

Hi Nick,

(I assume this is your name :-))

Thank you for a quick response.

I did not see the indication that the domain was verified and saw a request to verify it. I do not remember now where was it. Now I deleted two previous records in my DNS and left the latest one.

I am not sure it is still OK.

As I said there is no clear indication that this domain was verified.

Thanks for your help,

Marina

Nic Brough -Adaptavist-

Ok, I'm a bit stuck now. I'm not sure what you are trying to do, or where you are in the process.

It sounds like you have done some tidying up, which is almost always a good thing, but where are you with getting your domain set up and working with Atlassian?

mjohnson_2bqhnp

Hi Nick,

Thanks for following up. I think we are OK with our domain verification. Now we are struggling with the fact that we accidentally created 2 organizations: most-us and mostus.

In addition, we created them under 2 different admin logins: mjohnson@most-us.com and most.us.co@gmail.com.

Now I am trying to remove most.us.co@gmail.com but worried that we can lose some access if we delete it.

What would you recommend us to do?

Thanks,

Marina

mjohnson_2bqhnp

Hi Nick,

Thank you so much for your response. But I am still struggling. It seems I also have under my account several different organizations. I am trying to understand how to aggregate them in one. I collected several screenshots in one MSWord document but not sure how safe to place them in this chat. Can I email them to you directly?

Under my account, I go to Admin (admin.atlassian.com) and see 2 organizations: most-us and MOST Programming.

Also, Confluence is on most-us.atlassian.net. Jira is under mostus.atlassian.net.

All these sites and organizations are under one login.

How better to combine everything in one organization and one site most-us?

I am so grateful that you are working with me. Thank you.

Marina

Nic Brough -Adaptavist-

To combine Cloud systems like this, I would ask Atlassian. Manually, you'd be creating new sites, exporting and importing data, which is messy and slow.

All you really need is an organisational house-keeping run. But that needs admin rights the customers don't have.

I would come up with a simple description of your desired end-state (The simplest case I imagine is you want "everything under most-us") and raise a support request with Atlassian.

mjohnson_2bqhnp

Thanks, Nick. I'll ask them for help

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