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How to restrict the agents to deal only with specific group tickets?

Rajkumar Deshetti

Hello Experts,

I have created few tickets and segregated those tickets queues by group, and i have created a group with some agents so that they can deal with only those tickets. And my question is i would like to restrict the agents to see only those tickets which are assigned to them. I am very new to this community may be my question is very simple to you people. Please suggest me the best easy way to proceed further.

Thanks & Regards,

Raj.

Accepted answers

Mohamed Benziane

Hello @Rajkumar Deshetti

Welcome to the community.

In your case i will go with issue security level. You will be able to control which user can or cannot see an issue.

https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

You can start by create a security level for the assignee, this will allow only the assignee to see the issue (add other project role or user group if you need).

Hope this helps

All comments

Mohamed Benziane

Hello @Rajkumar Deshetti

Welcome to the community.

In your case i will go with issue security level. You will be able to control which user can or cannot see an issue.

https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

You can start by create a security level for the assignee, this will allow only the assignee to see the issue (add other project role or user group if you need).

Hope this helps

Rajkumar Deshetti

Hello Mohamed,

Thanks for your reply, i did followed the above link but i was got struck at the part "

Assigning an issue security scheme to a project", i am not able to find the permission tab in projects page. I did created the issue security scheme and i am worrying about how should i assign it to the required project. Could you please help me with the screenshot.

Thanks & Regards,

Rajkumar Deshetti.

Mohamed Benziane

Hi,

Go to your project >project settings >issue security then click on the "Action" button then select the scheme you have just created.

Rajkumar Deshetti

Hi,

Please find the below screenshot in which i don't have any issue security. May be we are using two different versions. Please suggest.

And also please find the below screenshot where i can find the below settings.

Thanks & Regards,

Rajkumar Deshetti.

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