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One of user can not access all project in JIRA

Ratih Ebtania

Hi There

I have a problem, one of my jira user in my team, can not access to all project since April 22, I already check their access is still same with the others, and I also already remove and invite again this user email. but still can not access to the project.
When i try to assign this user to a card it should be back to unassigned.

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Vijay Sv

Did you check the project permissions or project role for that user? user "permission helper" to check if this user has any restrictions.

Ratih Ebtania

Not yet, actually i never setting the project permissions. all user can be see all project

Ratih Ebtania

after i check permission for that project is any logged in user means all user able to assign or access that project

Vijay Sv

strange, is the user part of Jira users group?

John Funk

Hi Ratih - What happens when you run the permission helper for the user?

Ratih Ebtania

i can not run that permission because the team always change every sprint so it makes much time to get the permission helper.

John Funk

The permission helper is not dependent on how often the sprint changes. You can run it at anytime. It only takes a few seconds. Have you tried to run it?

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