How to set Watcher automatically based on who the ticket was assigned to

Amy Yeh

We have an organization where development teams are organized in teams and they may work on different tasks across Projects. Is there a way to add specific team leads to tickets when new tickets are assigned to their team members?

For example:
Team Lead A with members B and C

Team Lead Z with members X and Y

If ticket 123 is assigned to B, then Team Lead A would be added as watcher so they can keep an eye on the task progress?

Similarly, if ticket  321 is assigned to X, then Team Lead Z would be added as watcher.

Thanks in advance for your help!

Jack Brickey

Hi Amy,

I would suggest looking at setting up an automation rule in conjunction with creating groups. Create groups for each team and add the members. Your automation would look like this...

When Issue assigned

Condition: If/Else block and use JQL for each team, e.g. assignee in membersOf("teamA")

Action: Manage Watcher and add the appropriate lead as a watcher

 

LMK if you need further help here.