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Where is the mysterious "resolve users" button for JQL?

Mike Shkolnik_v9uax9

So it looks like someone decided to wipe out names in JQL and replace them with unreadable userIDs:

https://support.atlassian.com/jira-service-desk-cloud/docs/convert-usernames-to-account-ids/

Making it impossible to see who is included in a simple JQL, such as:

assignee in (557058:64dc2e2c-f281-4e51-bc05-3f4dd4e09418,557058:12bd0eca-68e4-4880-a21b-74a283b42a37,557058:36af81fd-0275-44ca-a383-720a7aa53fc8,557058:3648dbea-5061-4830-897c-c63080bee420,5bd00167ca472f15b61ec9eb)

According to the above link, there is a "Resolve Users" button that will show me what the user IDs resolve to in the JQL.

Except that button does not exist!

How do I get that "Resolve Users" button to appear under my JQL like it does in the documentation?

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John Funk

Hi Mike - Welcome to the Atlassian Community!

Not sure if you noticed or not, but the documentation you linked to is specifically for the Automation For Jira product - not the standard JQL used in Jira.

Mike Shkolnik_v9uax9

So how do we resolve users in Jira? Is JQL really just going to be useless for "assignee" and "reporter" fields now? Is there a way to use ScriptRunner to fix this?

John Funk

If you click on Switch to basic (instead of Advanced mode) it should show you the name.

Mike Shkolnik_v9uax9

That works fine for the above example, but not for my real-world use. I get the error "This query is too complex to display in Simple mode"...

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