Tempo pluging not working for some users

Question

I am using Jira Cloud with Tempo. For an unknown reason, some users do not have access to tempo anymore.

I see the following messages :

"loading app..." but the app never loads

"app is not responding. Wait or Cancel?" ...and nothing happens

stephane.tchoulack · Answer

The problem persists. ticket opened in the Tempo Support system:

https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-18732

Susanne Götz _Tempo_ · Answer

Hi @stephane.tchoulack ,

Can you please ask the affected users to do a hard refresh on their browser.

In case the problem persists, can you please create a ticket in our Tempo Support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Best regards,
Susanne Götz
Tempo team