Which permission does a user need to be able split cards in Jira Backlog?

Question

Jay Nelson · Answer

Make sure that you have Cloning enabled on the Status that the issue is currently in.  Jira Cloud leverages the Clone function, we have this disabled for a few status to ensure proper data entry and it will throw the same permission error even though its not the permissions.

Petter Gonçalves · Answer

Hello @Felipe Guerrero

Can you please ask her to provide a screenshot of the options that appear when she tries to Split issues?

Additionally, ask her to check the steps below:

* The option to Split an issue is only available for Classic projects, so make sure that you are not testing in a Next-gen project
* , Try to add her with the Schedule issues permission. This is not a required permission since I tested in my own site, but maybe you have some setting that can change the rank of the issue once it is created

Let us know your results.

Felipe Guerrero · Answer

Hi @Petter Gonçalves ,

Actually, this did not work, I'm the admin and I'm able to split cards, but my Client doesn't; I already gave her permission on these actions (Create and Edit), I also added her to those permissions by using single user, just to make sure Create and Edit are mapped directly on her user, but when I impersonate her in Jira, the split still option does not appear.

Thanks in advance if you have any other workaround on this.

Regards,

Felipe