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Automation for Jira Cloud: Display name instead of GUID

Trevan Householder_Isos-Tech-Consulting_

Using Automation for Jira, when sending an email that embeds a person's name from a user picker custom field:

{{issue.Manager}}

Instead of the Manager's name appearing, it shows:

557058:b49a326f-63be-4832-bf93-877aaa35c668

How can I get the name to appear in the email instead of a GUID? The name appears properly in the ticket that is created, but not in the email.

Accepted answers

Trevan Householder_Isos-Tech-Consulting_

I figured it out:

Works great!

All comments

Trevan Householder_Isos-Tech-Consulting_

I figured it out:

Works great!

Ed Hirst

Awesome - I came here looking for something else but have also had this problem, thanks for posting the fix!

Aaron Clough

That works for name, but what if I want to see the status? Currently, it says like "3" when I want it to say "in progress", or "blocked" or something like that.

Ravi Kumar Boddu

Please user

Status:{{issue.status.name}}

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