Notifications

Question

Hello Everybody

It is possible to get an email when a customer submit a ticket in its portal?

I mean, if a customer create a request, an agent or all the agents receive an email showing that there are a new request, then we can assign it to someone.

Thanks in advance

Edgar Ruelas_6d0iq0 · Answer

Thanks for the reply

Im currently using Net-Gen and I´ve created a rule that send an alert to the agents, the question is, that alerts are send by email or by the bell icon in JSD?

Here is an screenshot of my rule

No one got an alert.

Shud i change to classic instead?

Thanks in advance

Jack Brickey · Answer

Hi Edgar,

I am wondering if you are using Next-gen JSD project or Classic. With Classic this is certainly possible but w/ NG I believe that is not the case. Please review this thread - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-gen-Service-Desk-Issue-Created-Notifications/qaq-p/1136149

Note that, this may have changed by now. I don't use NG JSD so can't say definitively.

If you are on Classic LMK as this most certainly should occur.