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Delete Jira completely

unknown

I need to permanent disable our Jira HelpDesk, since it is currently opened for everyone in the world to sign up and it was created only to perform some tests a couple months ago.

I have cancelled my suscription, theoretically deleted the projects and products, but the portal to sign up it's still opened and still sending mails to any mail that request suscription.

Can you please guide me detailed on what to do? I've been reading lots of old posts and user guides but the site is still there and I have a "cancellation pending" prompt since last week.

Accepted answers

Angélica Luz

Hello there,

Welcome to Atlassian Community!

In order to delete the Jira site, it's necessary to create a ticket with our support for it to be escalated internally.

Since it's a free site, I will create a ticket on your behalf and soon someone will contact you.

In regards to the portal being open to anyone, this is only true if the global settings are enabled for that.

Please, go to Jira settings > Products > Configuration > Can customers create their own accounts? > No, only my team can create accounts.

Can customers access and send requests from the help center without logging in? > No.

Screen Shot 2020-04-21 at 16.22.59.png

Using the settings above, anyone will be able to see the login page, but no one will be able to create account or access the customer portal.

Regards,
Angélica

All comments

Angélica Luz

Hello there,

Welcome to Atlassian Community!

In order to delete the Jira site, it's necessary to create a ticket with our support for it to be escalated internally.

Since it's a free site, I will create a ticket on your behalf and soon someone will contact you.

In regards to the portal being open to anyone, this is only true if the global settings are enabled for that.

Please, go to Jira settings > Products > Configuration > Can customers create their own accounts? > No, only my team can create accounts.

Can customers access and send requests from the help center without logging in? > No.

Screen Shot 2020-04-21 at 16.22.59.png

Using the settings above, anyone will be able to see the login page, but no one will be able to create account or access the customer portal.

Regards,
Angélica

unknown

As you can see, it is setted that way. Since a week and a half ago, approximately.

And still is possible. I just registered my own personal email...

Do you have an estimated time for they to contact me? The ticket response will reach to the email which owns the account, right?

Regards

Screen Shot 2020-04-21 at 18.05.12.png

Angélica Luz

Thank you for sharing. It means that nobody will be able to create a customer account on your site.

As per the SLA on the ticket, you should receive a response today.

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