How can I get access to SLA Time and Report

Question

How can get the add-on for  SLA Time and Report

Zoryana Bohutska _SaaSJet_ · Answer

Hi @Kanchana

I'm from SaaSjet team, please describe what problems you had faced on? You can't install SLA Time and Report? Do you view its documentation? (installation and configuration)

I will be happy to help you, but just let me know more details.

Regards

Zoryana

Angélica Luz · Answer

Hello Kanchana,

Welcome to Atlassian Community!

I see that the add-on is available for Jira Service Desk and your site has only Jira Software.

Also, SLA is specific for Service Desk, that's why an add-on like this one wouldn’t work if you install it.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica