Is it possible to disable customers from creating issues?

Question

Good afternoon!

I'm trying to figure out a way to make use of a JIRA Servicedesk project or Software project in a way that our company is in charge of creating issues but customers are able to view the tickets assigned to them in a portal. As a software company our customers always have wishes, that's why we don't want to allow customers to create them theirselfs.

I want to create a portal where customers can see the issues created by their company but are just able to see a restricted version of that ticket. Which project is the best to use and which settings/permissions do i need to enable?

In both projects i'm having issues with the above and customers are still able to create issues when the project is linked to (for example: Refined).

Is anyone able to help with the above?

Hope so, thanks in advance!

Yorwin van der Ploeg · Answer

I can explain the current situation over the phone or via hangouts if you offer that possibility maybe next week? I think its better to explain the situation and how our company works with JIRA at the moment.

It's kind of complicated to explain in a forum, we currently use a SD project but haven't enabled a possibility for our customers to view it themselve yet, that's what I am trying to create. We communicate it to them manually.

Jack Brickey · Answer

Portals don't apply to JSW only JSD. Not sure I understand how your customers are able to access a JSW project/issues.

Yorwin van der Ploeg · Answer

Thanks Jack!

So the above counts for both a SD and Software project?