Expedite site deletion process to switch to newer Jira Cloud interface

Titouan Launay

Hi,

I've had some troubles setting up a free Jira Core and Software tier for our starting small business, as I thought I had landed on the wrong plan given that I am used to the new Jira look (with the topbar in white), and had landed on an older version with the full blue sidebar. I have then tried to delete my whole website at the above URL hoping that I could recreate it on the newer version of Jira.

Is it possible to expedite the site deletion process (which is 1 month from now) so that I can recreate a site with the same URL, hopefully on the newer JIRA interface ? Our team will shortly be switching to JIRA and I hope that we can begin on the newer version to prevent mix-ups from our team members upon rolling of the new version of JIRA.

Thanks a lot for your time,

Best regards.

Matthias Gaiser _K15t_

Hi @Titouan Launay, 

welcome to the Atlassian community.

I'm sorry for the startup problems you encounter. The Atlassian community is a place where other Atlassian users try to help you with your problems.

However, the problem you stated is nothing where another user has permissions to do so. You can try contacting the Atlassian support if they're able to help you (even if you're not eligible for Atlassian support in the free version).

Give it a try: https://support.atlassian.com/contact/#/

Cheers,
Matthias.

Edit: As @Shannon S stated, please continue asking here for support and not as I advised initially via the link above.

if you need to reach out to support while on a Cloud Free plan, you can just raise your question here like you did. The Community Support team will be alerted to your question, and we can assist you from there, getting additional support involved if necessary!