How can update a custom field when issue is commented?

Sara

Hello,

I need to update a custom field every time a ticket is commented or transitioned so we know the real last time of activity and be able to sort issues in a board to know if there are stuck issues.

I can add a post-function and update the field en each transition, but I don't know if there are other way that add a single postfunction in each transition. And I didn't found a way to update the field when is commented.

How can I do that?

Thanks in advance.

Angélica Luz

Hello Sara,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, I believe that Automation can help you achieve that.

The automation runs based on a trigger. So it's possible to create one that runs when a comment is added and the action will be editing an issue field.

Please, go to Project settings > Project automation (classic project) or Project settings > Apps > Project automation (next-gen project).

Hope this helps!

Regards,
Angélica