Bug adding time estimate in macos.

slizcano

Hello, new user here.

thanks in advance for any help.

I found something that you guys may help me with...iam using the mac os jira app, and when i try to assign a time estimate on a task, it wont allow me to.

Message i get after i assign a time duration is:

"Field "TimeTracking" can not be set. It is not on the appropiate screen, or unknown"

Also, when i try to assign said time, screen gets greyed out and only a weird field appears to set the time...

I dont think it relates to anything on my project, right? i mean, is like a bug on the app?

Are there any fixes?

Thanks again for your help.

 

Earl McCutcheon

Hello @slizcano ,

As the error is indicating this error usually means that the field you are trying to set is not present on the screen used either the main issue view or by a transition screen, and this is something we generally see in API requests that trigger a transition, or if there is a post function set in the workflow attempting to set a value on the field during the transition and the field is removed but the post function is left behind.

The Jira Application on your Mac is going to be sending the request via a API call So my guess here would be that the field was recently removed in the setting of your "View Screen" but some caching is still allowing the value to remain in the Jira app so an attempt to set a value is being sent from the app but the field is missing in the settings jira side.

To check, log into your instance from the web interface, and check the same issue while in logged in directly in your browser to remove the jira app from the equation.

1. Is the field present on the screen
2. if the field is there do you recieve the same error in the web interface or does it work without issue

If the field is not present in the web interface, either re-add the field or fully log out of the Jira Mac App and log back in to trigger a refresh app side.

Let me know if this is the case and what you find.

Regards,
Earl