Problem with Confluence and Citrix-Workspace

Question

Hey,

Our Company uses the Citrix-Workspace, and we want to get started with Confluence Cloud and Jira. But at the moment we can´t edit or create pages in Confluence. The Bar where you can select the Font, Fontsize, Bulletpoints etc. ist just grey and not clickable.

Hope you guys can help me out.

Best Regards

Oliver

@[deleted]

Shannon S · Answer

Hello Oliver,

I would refer your IT team to the Cloud IP Ranges and Domains article.

I would also recommend that you use the Developer Tools in your browser while accessing the site via a network that doesn't do any SSL inspection. You can use this to capture the URLs that are accessed when performing these actions, such as editing the page.

Another option is to generate a HAR file in the same situation (without SSL inspection) and that will give you a report of the URLs that it's accessing.

In particular, when we inspected the site via Developer Tools, we can see what URLs are accessed when clicking the edit button. From what I saw, you would likely need to whitelist *.atlassian.com  and *.atl-paas.net.

I hope that helps. Please let me know if you have any trouble or questions from your IT team.

Shannon

Oliver Lukanowski · Answer

Hey Shannon,

I forwarded your Message to our IT and this was their reply:

We are using a Sophos UTM webproxy with deep SSL inspection which is maybe the cause for the issue. Can you please let us know which URLs need to be excluded from SSL inspection?

Shannon S · Answer

Hi @RPT Admin,

Thanks for your update on that, nonetheless! Hoping that it's just a simple block in this case.

Take care,

Shannon