JIRA Not Indicating When Ticket is Closed

Question

When I change my ticket status to "Done," the ticket no longer appears in my backlog/board list with the ticket number struck through.   For reference, the two tickets below are "Done," but not struck through.  Is anyone else experiencing this?  Any resolution?

Is anyone else experiencing this?

Joe Pitt · Answer

The JIRA admin needs to setup the screens and workflow to capture it. Resolutions are universal in JIRA. Here is some more guidance

Resolution Field

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.

Limiting resolution options

Use the jira.field.resolution.include workflow property

for exampl jira.field.resolution.include =1,2,3  where 1,2,3 are the resolution ids

https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

PK_r486nd · Answer

I don't see anywhere to add resolution in my project, nor edit my issues.  I'll need to reach out to my admin.

Joe Pitt · Answer

Done status showing Unresolved

This is a problem that seems to be cropping up of late. Issues need to have a resolution set. Unresolved means the resolution field is NULL in the database. This means the workflow isn't providing for setting the resolution before going the status flagged as Done. You need to fix the workflow.

The transition moving to ‘Done’ needs to one of two things; 1. Present a screen where the user sets the resolution or 2. Sets the resolution in a post function.

To correct the existing issues you can add a transition from the done status back to itself with a transition screen to set the resolution or a post function to set it. The other option is to add the resolution field to the edit screen (which you should NEVER do in production), bulk edit the issues to set the field and then REMOVE the resolution field form the edit screen.