We have a Jira Software user that recently returned to the organization and had their profile re-activated. Since then, they have not been able to receive email notifications from Jira.
Thus far, we have tried:
- Reviewing all notification settings in the profile
- Using notification helper which indicates the user should receive notifications
- Reviewed all global and project notification schemes and validated other users are receiving email notifications
- Checked with IT department and verified that emails are not being sent from the Jira email address to the user. Nothing being blocked, spammed, or routed elsewhere.
- Removed the user and re-added with the same email address. (The user did receive the new invitation email)
Looking for help on next steps, settings, documentation, or additional troubleshooting we could try.
