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Automation Attachments URL (JIRA Cloud)

Dave Jackson

Hi, Creating some custom notification templates.

Is there no way to include the attachment or attachment URL in the reply? I tried all the existing smart values here but it doesn't seem to include it.

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Accepted answers

Ste Wright

Hi @Dave Jackson

I managed to get the attachment URL working using this answer

I'm not sure if you're using Automation for Jira - this is how I did it if you are:

Create a new rule, with a trigger - we used Issue Updated
Add an action, Send Email
Select a To - such as Assignee
Enter your text into the "Content" box - including the attachments list using the below script
Press Save, name your rule and activate it

Script:

<ul>
{{#issue.attachment}}
<li><a href="{{content}}">{{filename}}</a></li>
{{/issue.attachment}}
</ul>

Ste

All comments

Ste Wright

Hi @Dave Jackson

I managed to get the attachment URL working using this answer

I'm not sure if you're using Automation for Jira - this is how I did it if you are:

Create a new rule, with a trigger - we used Issue Updated
Add an action, Send Email
Select a To - such as Assignee
Enter your text into the "Content" box - including the attachments list using the below script
Press Save, name your rule and activate it

Script:

<ul>
{{#issue.attachment}}
<li><a href="{{content}}">{{filename}}</a></li>
{{/issue.attachment}}
</ul>

Ste

Dave Jackson

Awesome, thank you!

Bill Sheboy

Hi @Dave Jackson

It appears this is not possible yet, and there is an item in the automation backlog to add it:

https://codebarrel.atlassian.net/browse/AUT-460

Best regards,

Bill

Katrina Atkinson

Hello,

Was the ability to use a smart value in order to add the attachment file from the trigger issue to an automated email solved? very interested in this functionality.

Hend Salem

Hi @Ste Wright

I get this error message when trying to download the attachment

{"errorMessages":["You do not have permission to view attachment with id: 43978"],"errors":{}}

How can I fix this?

Bill Sheboy

Hi @Hend Salem -- Welcome to the Atlassian Community!

As this is a very old thread, I recommend creating a new question, and perhaps adding a link to this one. This will ensure the maximum number of people see your question to offer ideas.

And also, that error indicates what is says: the person trying to access the attachment does not have permission to do so. Either the access is restricted within Jira, or the person does not have a Jira account, or the person is not logged into Jira.

Kind regards,
Bill

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