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Classic Kanban Backlog not showing issues

Polycade

Hi All,

I have several Next-Gen projects built and populated with issues.

I am trying to figure out how to make a Kanban board that allows issues from all of my projects. After much research in the forums, I ended up creating a Classic Kanban project and put my board in there (I really wish we could have global boards rather than requiring them to be attached to a specific project, but I digress...).

In the Board Settings, I created a filter that selects from several projects. I also activated the Kanban Backlog. I have 30 tickets whose status is "Backlog" that SHOULD show up (I see the numbers in the column editor for the board), but when I go to the Backlog nothing is there (well, 1 issues is there, but I cannot figure out why).

First off, is this the best way to do this? I have used project-spanning boards many times before, but I have never set one up...

Second, why is this not working? I spent the better part of yesterday trying to sort this whole mess out, and now I just need to get on with my life.

Any help GREATLY appreciated!

Chris

ADDITIONAL NOTE:

I found I was able to do this with a Classic Scrum board, which leads me to believe that, somehow, the filters used by the Kanban board are not applying to the Kanban Backlog. Not 100% sure that is the case, but it appears that way.

When doing this in Scrum, everything works as expected. I set the board filters to include all projects, and the Backlog shows everything. From there I can add issues from any project to my sprint.

My problem is, I don't necessarily want to work with sprint, and the over head of maintaining them, rolling issues over into the next sprint, etc. is not something my team needs to engage in...

Accepted answers

Ste Wright

Hi @Polycade

The classic board is your only option for now.

There is a suggestion to vote/watch for this - see: JSWCLOUD-17444

As for creating the Kanban Board - this worked for us fine including with the Kanban Backlog. Some basic things to check/try first:

Ensure the board filter is picking up all the projects needed - and there are no limitations such as status, etc. I created our filter first then created the board using the existing shared filter.
Ensure you have the permissions to access issues in each Next-Gen project in your filter (managed via the Next-Gen's project settings)
Go to Options (3-dots icon) > Board Settings > Columns and check you've mapped all the statuses to each column. As these are Next-Gen projects, you'll have multiples of the same status (eg. if you have 4 projects in the filter, you'll have 4 "To Do" statuses in the column view). This is because each status is treated as a unique value, not a central list of statuses like in Classic.

Let us know if any of these rectify the issue.

Ste

All comments

Ste Wright

Hi @Polycade

The classic board is your only option for now.

There is a suggestion to vote/watch for this - see: JSWCLOUD-17444

As for creating the Kanban Board - this worked for us fine including with the Kanban Backlog. Some basic things to check/try first:

Ensure the board filter is picking up all the projects needed - and there are no limitations such as status, etc. I created our filter first then created the board using the existing shared filter.
Ensure you have the permissions to access issues in each Next-Gen project in your filter (managed via the Next-Gen's project settings)
Go to Options (3-dots icon) > Board Settings > Columns and check you've mapped all the statuses to each column. As these are Next-Gen projects, you'll have multiples of the same status (eg. if you have 4 projects in the filter, you'll have 4 "To Do" statuses in the column view). This is because each status is treated as a unique value, not a central list of statuses like in Classic.

Let us know if any of these rectify the issue.

Ste

Polycade

Hi Stephen,

Thanks for the response. My issue is not so much with the Next-Gen boards (I just put that in there for context, in case it was relevant), but rather with the fact that I was able to see cross-project tickets on the Kanban board, but not in the Kanban Backlog.

Let me try your instructions and see if I can get it to work.

Jack Brickey

That should not be the case. If you create a kanban board you should be able to do so with a cross-project filter and the backlog should display issues from all projects according to the filter.

Ste Wright

Hi @Polycade

Awesome - let us know if any work.

As Jack mentions the Kanban Backlog should display issues based on the filter like the board itself - assuming the columns are setup correctly.

Another thing to check if none of the three options above work is whether a quick filter or search is applied on the board anywhere - which would be limiting the results you see.

If none of these work - perhaps send us a few screenshots of the filter, the board/backlog and the column setup? This will help us visualise the issue

Ste

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