How to migrate small number of users from jira server active directory to jira cloud

paul-clark-kct

We are migrating from Jira server with MS Active Directory to Jira cloud. Our organisation AD has 100s of users and 98 of them fail validation in the migration tool. There are less than 10 jira users that we want to migrate and map to their existing atlassian accounts (we use bitbucket cloud) - the email addresses on the AD account match those on their existing atlassian accounts.

I am unable to manually create internal directory accounts in Jira server with usernames that match those in AD - prevents me with a validation message about the username already existing.

Could i update the directory id in the cwd_user table from the AD to internal directory and then perform a migration?

Andy Heinzer

Hi Paul,

I see that you're looking to migrate from Server to Cloud, but you are running into some problems with the user accounts here.  I suspect that this might be because your Jira Cloud site is already on the Free plan.  That free plan has a limit of just 10 users.  

I can see two different ways you could try to work past this problem:

1. You could change the Jira Cloud plan from free to standard for Jira Software.  This would temporarily allow an unlimited number of users.  There is no cost to do this evaluation.  Once you have all the users in from the migration, you can simply deactivate all the users that shouldn't have access, and then you can switch the plan back to the free one if you wish. 
2. Create a new user directory in Jira Server, that has a restricted LDAP filter that only has those desired 10 users. Once that directory has only the users you want, you can mark the other user directories in Jira as inactive.  In order to do that, that user directory will need to be the top ordered one, one of the accounts will need to be a jira-system-administrator in server, and that Jira admin will need to be logged into Jira server after those changes have been made.  Only then can the Jira admin deactivate the other user directories (since you can't deactivate a user directory that you are currently logged into Jira from).   Doing this and then using the migration assistant tool will migrate those users.

The migration assistant tool is not designed to import inactive users or users in inactive user directories from server.  I would not recommend hacking at the SQL database under Jira unless there is no other way to effect this change.

Let me know if you have any questions here.

Andy