Problem with incoming mail

Maciej Kalinowski

Hello,

I have problem with incoming mail in my new jira cloud.

I connected my mail on external server to your cloud. 

 

And thats work.

I created Mail Handler to this.

faktura.pl is a servicedesk. I created that 1h earlier. Its new and clear.

When I send mail to customer.ict.jira@bm.pl - i see it in my mailbox.

I click Test and receive error :

Found 1 unprocessed message(s) in the imaps folder.
Creating user 'kali8766@gmail.com'.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

I want when new customers send mail - jira create new account.

Please help me to fix this problem

Thx

Maciej

Dario B

Hello @Maciej Kalinowski ,

If I understand correctly you are trying to configure the creation of Jira Service Desk tickets by email. Is this correct?

If this is correct, then the problem here is that you are trying to use mail handlers that are only used to create tickets by email in Jira Core and Jira Software:

• https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html
  
  

  [...]
  Jira Service Desk uses a built-in processor to receive and process issue requests from emails. Issues created in Jira Service Desk don't require the sender to have a license to create, view, comment, add attachments, or transition issues. Read more about receiving email requests with Jira Service Desk's email channel.
  [...]

   

 

 

As mentioned above, for Jira Service Desk you should follow the procedure explained in the below documentation instead:

• https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/

 

 

Also, you might want to review the below links for more details:

• https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-receiving-tickets-over-email
• https://support.atlassian.com/jira-service-desk-cloud/docs/how-does-jira-service-desk-process-email-requests/
• https://www.atlassian.com/blog/jira-service-desk/graduate-email-support-set-up-email-support-jira-service-desk
• https://confluence.atlassian.com/jirakb/troubleshoot-incoming-mail-in-jira-service-desk-790960076.html

 

 

I hope this helps.

 

Cheers,
Dario