Queue Filters vs. Sorting

Amanda Brennan

I know queue filters are applied by the admin of a project, and regular users / agents have the capability to sort within a queue. However, can agents also apply temporary filters to a queue without having the same administrative rights to set up the master queue filters? Sorting is helpful but it may be more helpful if they could filter down to a particular requester or status for a temporary amount of time.

Jack Brickey

Hi Amanda, welcome to the Community!

You can't do that within a Queue unless you can actually Edit the queue (admin). However, you can certainly use the JQL search and create your own filter where you can see what you want and how you want it. Then you can save the filter if desired so you can use in the future. Maybe even place it on a personal Dashboard.