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Not recieving password reset email

Iman El Shenawy

Hi there,

One of my staff members; Peter is not receiving password reset emails from JIRA cloud. Other staff members are. When checking the exchange logs i cant see any password reset emails for Peter reaching our mail server.

From other posts i think there might be a suppression filter on the Atlassian side that needs to be removed?

Peters details are being

Name: Peter Huang

Email: peter.xxxxxx@xxxxxxx.com.au

Accepted answers

Angélica Luz

Hello Iman,

Welcome to Atlassian Community!

Thank you for sharing the information, I was able to confirm that there was a bounce on his email.

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SY3AUS01FT015.eop-AUS01.prod.protection.outlook.com]

I removed this bounce and the email should be received now.

Please, try again and let us know if it works.

Note: I edited your question and edited the email address.

Regards,
Angélica

All comments

Angélica Luz

Hello Iman,

Welcome to Atlassian Community!

Thank you for sharing the information, I was able to confirm that there was a bounce on his email.

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SY3AUS01FT015.eop-AUS01.prod.protection.outlook.com]

I removed this bounce and the email should be received now.

Please, try again and let us know if it works.

Note: I edited your question and edited the email address.

Regards,
Angélica

Iman El Shenawy

Angie! You're a superstar, thanks so much for getting onto this so quickly. Happy for this to be closed off as Peter has was able to update his password successfully .

Angélica Luz

I'm glad to help, Iman.

Hope you have a great day!

Anuj Gupta_8giad5

Hi Angelica

My wife is having the same email issue problem on bitbucket. can you please see what's wrong. Her registered email ID on your a/c is [Removed by moderators]

Angélica Luz

Hello @anshul thakur and @Anuj Gupta,

Welcome to Atlassian Community!

I saw that you already created a ticket with our support to better investigate what is happening.

I confirmed that there are no blocks on our side, so it's necessary to get more information and check the logs to confirm what is causing the issue.

Let's focus on the tickets and once it's closed, feel free to share the resolution here to help other community members that may have the same problem.

Regards,
Angélica

Ghummakar Vlogs

Password reset mail not recived.mail id is [Removed by moderators]

Angélica Luz

Hello @Ghummakar Vlogs,

Thank you for reaching out to Community!

Checking your email address, I didn't find any blocks or bounces.

Also, I saw that you were active on the Cloud site where your account is associated with.

If there is anything we can do to help, please let us know.

Regards,
Angélica

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