Not receiving email notifications

Mariano Sinito

Hi Everyone

We are not receiving email notifications (FREE JIRA Cloud).

We have a Notificaction Schema, and roles have been set up. Notification Helper Page indicates that our users should be notified, in fact we are receiving our notifications in JIRA.

The thing is that we are no getting emials (or just receiving some of them, Issue Creator when Issue is modified)

Any tips?

Thanks in advance

Brant Schroeder

Depending on how you setup your notification scheme it will determine what and who is notified.  Here is information on how to setup your notification scheme.  https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Since you are getting some emails but not all you should check the scheme and make sure that it is configured correctly.  Feel free to share what you have configured and we can help you fine tune it.