How to make Reporter field to display full user name instead of ID?

Question

In the Create New page - Reporter field is displayed as User ID instead of full user name.

Is this expected? How can we change it to full user name?

See screenshot.

Lukáš Meitner · Answer

Hi Ciprian,

navigate to the System administration -> Global Permissions

There is the "Browse users and Groups" permission. You must grant that permission to a user's group to which the names should be displayed.

Best regards,

Lukas

Cody Stevens · Answer

Every user has the ID (super long string of characters) to follow GDPR rules. As I said, that string should only show when exporting a filter or something like that out of Jira to protect the user.

What you are looking for in their profile is their @ handle. If you click on their profile to view the full thing, in box in the top right will be their @. If its the ID, that's your problem and it needs to be fixed in there profile at https://id.atlassian.com. Only the user can fix that and they would do it by going to the above link, clicking manage profile and changing their public name. If the @ looks normal, I would contact Atlassian Support and see what they say. It shouldn't be showing that way, especially for one user.

Ciprian_4pfbk8 · Answer

Is there any specific parameters to identify if an user is associated with GDPR?

I can see the users, but not sure how that property is called. What I'm I looking for?

Btw. Forgot to mention that this UID thing is visible only in Create Page, so only while creating a new ticket. After the issue is created, the Reporter field displays the full user name (as it should).