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Attachment name changes after importing data to JIRA Cloud

Ankur Shah · 2020-04-02T07:23:26+00:00

* We exported data from one JIRA cloud instance using Backup manager. * Restored same data to another JIRA cloud instance using Restore system. * Attachment imported properly. * But while goes to issue Attachment thumbnail shows Attachment Id instead of Attachment file name. * Attachment Id prefix with `data/attachment`. *…

Ankur Shah

We exported data from one JIRA cloud instance using Backup manager.
Restored same data to another JIRA cloud instance using Restore system.
Attachment imported properly.
But while goes to issue Attachment thumbnail shows Attachment Id instead of Attachment file name.
Attachment Id prefix with `data/attachment`.
For e.g. `data/attachments/BIDLVY/10000/BIDLVY-2052/52966`
In above name `52966` is Attachment id.
Attachment in original JIRA cloud instance.

Screen Shot 2020-04-02 at 3.20.02 AM.png

Attachment in imported JIRA cloud instance.

Screen Shot 2020-04-02 at 3.20.14 AM.png

How to import attachment with correct name?

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