Different views of Jira Software

Question

Hello everyone. I'm new in Jira software and I can't find a way to solve this problem.
In the attached screenshots you'll see two different organizations. The view I have inside the organizations are different and I cant' find a way to view everything as in the second image.

Moreover, I don't understand how to delete one organization since it was just a test.

THANK YOU!

Earl McCutcheon · Answer

Hey @Giacomo Bertoldi ,

The Second Screenshot is noting that no projects exist, indicating that you are missing the "Browse Project" permission under the Project Permissions.  Check this as the first step.

However, I can see in your account that you have both Free and Standard plans, Is this instance one of your free plans? I ask because in a Free plan as covered in "Project permissions, roles, and issue-level security in Free plans" :

Project permissions, roles, and issue-level security aren't configurable when you're on the Free plan. To take advantage of Jira's powerful project permission management features, upgrade your plan.

If you are on the standard plan just check the project permissions and make sure you have browse project permissions for your account and you should be all set, BUT if you are on the free plan these permissions cannot be altered and there is a scenarion where you may have locked yourself out of the project.  When you start a 7 day Trial on Cloud the Trial Falls into the Standard License tier and during that window permissions can be altered, after the 7 day trial the plan will convert to a free plan if you have fewer than 10 users and have not chosen to upgrade to a Paid License tier, this is also discussed in the same article "Project permissions, roles, and issue-level security in Free plans" whatever your permissions were at the time the conversion occurred are locked in place no longer editable and anonymous access permissions are removed:

Changing from Standard or Premium to Free

If you change from a paid plan to Jira Software Free or Jira Core Free, project permissions, roles, and issue security schemes are locked in their current state and you'll need to upgrade to a Standard or Premium plan to change them. If you had previously allowed anonymous access to projects, that anonymous access will be removed when you change to a Free plan. Jira won't change any other permissions, roles, or security schemes, as this could reveal project information that shouldn't be shared with certain users.

If this is the case when you navigate to project permissions you will be able to view what the permissions are set to but the edit permissions option will be greyed out and hovering over them will indicate they cannot be edited.

Let me know if this is the case.

Regards,
Earl

Giacomo Bertoldi · Answer

Hey there?

Giacomo Bertoldi · Answer

Thank you! Probably I wasn't enough clear.
If you see the post, you see there are two different views for two different organizations.
I don't know how to:

- set the organization in the first image with the same kind of view as the second image

- delete the first organization which was just a test.

Thanks for your help.