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What does SLA refer to when working in JQL for advanced searches?

1963dekn

Advanced search reference - JQL fields continually refers to an SLA. For example:

Returns issues that have an SLA that has completed at least one cycle. What does SLA refer to?

Accepted answers

Susan Hauth _Jira Queen_

SLA = Service Level Agreement. SLAs come with Jira Service Desk.

All comments

Susan Hauth _Jira Queen_

SLA = Service Level Agreement. SLAs come with Jira Service Desk.

1963dekn

Thank you very much.

Zoryana Bohutska _SaaSJet_

Jira Service Desk is the build-in SLA tool for tickets on Help Desk Software

But in case if you need set SLA for issues for Jira Software or Core you should use third-party add-ons. Like SLA Time and Report for Jira Cloud or Time to SLA for the server version.

Regards

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