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Hmmm... looks like we stumbled a bit, please try again or contact Atlassian support...

Pedro Pinto_ljtx1w

I'm using jira cloud for sheets to get jira datas. So, yesterday all my spreadsheets broke. They are presenting the following message: "Hmmm... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists."

Anyone also had the same problem? Could this be an authentication problem?

Accepted answers

Pedro Pinto_ljtx1w

Today, started working again...

Joshua Balsillie

Still occurring for me as of today.

All comments

Antonio Greco_ry7exn

I'm getting the same since yesterday... if I insist sometimes it works, but for most of the attempts I get that annoying message.

Pedro Pinto_ljtx1w

Today, started working again...

Antonio Greco_ry7exn

Yep, I've been contacted by Atlassian: they told me it was a release with issues that have been rolled back.

Pedro Pinto_ljtx1w

Great! Thanks

Zofia Safteruk-Przybysz_eav294

I am facing the same problem today, however only for some Filters, not all.

Ismael del Moral Castillo

Hi all,

I'm getting the same error since yesterdad May 14 2020.

How could I fix it?

Best regards.

Joshua Balsillie

Still occurring for me as of today.

Ismael del Moral Castillo

Hi Joshua,

I fixed it, updating Jira Cloud for Google Spreadsheets access.

Captura de pantalla 2020-05-18 a las 18.41.13.png

Best regards.

Pedro Pinto_ljtx1w

In some spreadsheets I had to make a copy and updated the Filters. It looks like something corrupts the spreadsheet itself.

Ismael del Moral Castillo

Hi Joshua,

I fixed it, updating Jira Cloud for Google Spreadsheets access.

https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-7887?error=login_required&error_description=Login+required&state=f6bdb0f4-a808-4748-9eea-9ac3339ede72

Best regards.

Ram Prasath Rajendran_xqpeg2

Getting the same error for the past 2 days

Anybody else facing this issue?

Yes, I'm seeing this too.

For me, only with =Jira() function. If I query using Basic functionality on a new sheet, it works.

Getting this error for last 2 days. The Add-in also just spins.

Giuseppe D'Angelo

I'm getting the same since yesterday... if I insist sometimes it works, but for most of the attempts I get that annoying message.

Tetiana Kovalenko_disvwm

+ I have the same thing

In my case it was not a permissions issue. Creating a new blank spreadsheet and running my JiraCloud query from there works though.

Additional details here: https://community.atlassian.com/t5/Jira-questions/Re-Re-Unable-to-use-JIRA-add-on-in-Google-sheets/qaq-p/1833687/comment-id/505041#M505041

Ankur Sekhri_23d3gc

I'm getting the same since yesterday. I am completely stuck and unable to use this extension.

Hello all,

I'm still receiving this error. What should I do?
I tried to update Atlassian access without success.

I have also uninstall and installed it again, but the error continues appearing.

I am getting the same error, for some weeks now.

Is there anything that I can do to fix it?

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