Active Jira user not showing up when using @ in comments

Question

As part of making users aware of discussions, we will constantly use @{username} to notify a user.

This works for all users.  However, we have one user that this is not working for.  The user is active and in the same groups as other users that this works for.

Users are added to Jira/Confluence through social media login from our G Suite.  We are not maintaining a specific SSO integration, just utilizing the authentication mechanisms of G Suite.

I'm not sure why we cannot address this user, but all others work.

Jaron Stevenson · Answer

Haha, well there you go!

Have a great day :)

-Jaron

unknown · Answer

Hi Jaron,

So removing and re-adding the user to the 'jira-software-users' group resolved the issue.  I can only assume something got messed up when his user was added.

I guess this is the equivalent of turning it off and on again. :-)

Thanks for your response.

Thanks,

Al

unknown · Answer

Hi Jaron,

i actually did that before submitting the ticket. The browser project permissions are currently set to any logged in user.

Thanks,

Al