Jira template for Incident tickets

Kamal Sahoo

Hi,

 

I am new to Jira software. How to develop Jira templates for Incident tickets. 

Please guide me with steps, pages, documents. Thanks

Daniel Ebers

Hi Kamal,

welcome to Atlassian Community!

This is indeed a broad topic - many people fill their whole work-day with considerations (and implementations) around this topic.

Do you men by "Jira templates" a basic setup for Service Management-related issues like Incidents? Then those articles will be of great help from my experience:
- https://www.atlassian.com/blog/jira-service-desk/jira-service-management-part-1
- https://www.atlassian.com/itsm

If you should be referring to specialized mail templates (velocity templates) tailored for Incident Management then this document should be a good point to start at.

In case you want to explain your use case further I am sure community is able to follow up and give more specific tips and tricks.

Cheers,
Daniel