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Sign-up email (for Jira) not received

Bert Hindle

Hi,

I have a new team member who cannot sign-up on our cloud account because the activation email is never received (despite ensuring that what is entered is valid). It may have been an initial Proofpoint setup issue that cause the first email to bounce and blacklist the address - I'm wondering if so, whether this can be unblocked?

If there are any Atlassian support engineers that could create a support ticket, I can add the personal details.

Many thanks.

Accepted answers

Sachin_q0v8o8

You can contact support here - https://support.atlassian.com/contact/#/ , they will help you out, since it is a cloud instance we don't know what's going on in the background.

All comments

Sachin_q0v8o8

You can contact support here - https://support.atlassian.com/contact/#/ , they will help you out, since it is a cloud instance we don't know what's going on in the background.

Bert Hindle

Thanks Sachin.

Sachin_q0v8o8

Your Welcome @Bert Hindle

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