I need to update a People custom field via Automation for Jira. Specifically, I want my custom field ("Work It" or "customfield_10150") to be set to a specific user, "service.center". service.center is defined as: { * self: "https://macstadium.atlassian.net/rest/api/2/user?accountId=5e7a27d154fa650c3bc1b488", * accountId: "5e7a27d154fa650c3bc1b488", * emailAddress: "service.center@macstadium.com", * avatarUrls: {* 48x48: "https://secure.gravatar.com/avatar/c2521f3150a27fed828662ec3cb02b9f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-4.png&size=48&s=48", * 24x24: "https://secure.gravatar.com/avatar/c2521f3150a27fed828662ec3cb02b9f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-4.png&size=24&s=24", * 16x16: "https://secure.gravatar.com/avatar/c2521f3150a27fed828662ec3cb02b9f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-4.png&size=16&s=16", * 32x32: "https://secure.gravatar.com/avatar/c2521f3150a27fed828662ec3cb02b9f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-4.png&size=32&s=32" }, * displayName: "service.center", * active: true, * timeZone: "America/New_York", * accountType: "atlassian" } Unfortunately, the Automation for Jira's Edit Issue action does not find my custom field, "Work It", in its dropdown. Therefore, I need to leverage the Additional fields textbox (i.e., JSON). In that textbox I've added: { "fields": { "Work It" : { "id":"5e7a27d154fa650c3bc1b488" } } } When I run this automation I get the following error: Edit issue Error editing issues SERVICE-768 (data was not an array (customfield_10150)) Note: I have validated that "Work It" is indeed "customfield_10150" What am I doing wrong? Thanks!

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Automation for Jira: JSON Update People Custom Field

Paul Benati

I need to update a People custom field via Automation for Jira. Specifically, I want my custom field ("Work It" or "customfield_10150") to be set to a specific user, "service.center".

service.center is defined as:

{

self: "https://macstadium.atlassian.net/rest/api/2/user?accountId=5e7a27d154fa650c3bc1b488",
accountId: "5e7a27d154fa650c3bc1b488",
emailAddress: "service.center@macstadium.com",
avatarUrls: {
},
displayName: "service.center",
active: true,
timeZone: "America/New_York",
accountType: "atlassian"

}

Unfortunately, the Automation for Jira's Edit Issue action does not find my custom field, "Work It", in its dropdown. Therefore, I need to leverage the Additional fields textbox (i.e., JSON). In that textbox I've added:

{
"fields": {
"Work It" : { "id":"5e7a27d154fa650c3bc1b488" }
}
}

When I run this automation I get the following error:

Edit issue
Error editing issues
SERVICE-768 (data was not an array (customfield_10150))

Note: I have validated that "Work It" is indeed "customfield_10150"

What am I doing wrong? Thanks!

Accepted answers

Alfonso Balsera

@pbrdebruijn, this error is typically because the JSON is not correct when running the rule.

For fields that take an array of single field object:

{
    "fields": {
        "Multi User Customfield": {{issue.parent.Multi User Customfield.accountId.asJsonObjectArray("id")}}
    },
}

This webiste has some examples of how to use the JSON functions to ensure your values are compiled correctly: https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/

This is where the function details are: https://support.atlassian.com/jira-software-cloud/docs/smart-values-json-functions/

All comments

Alfonso Balsera

@pbrdebruijn, this error is typically because the JSON is not correct when running the rule.

For fields that take an array of single field object:

{
    "fields": {
        "Multi User Customfield": {{issue.parent.Multi User Customfield.accountId.asJsonObjectArray("id")}}
    },
}

This webiste has some examples of how to use the JSON functions to ensure your values are compiled correctly: https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/

This is where the function details are: https://support.atlassian.com/jira-software-cloud/docs/smart-values-json-functions/

Paul Benati

Thanks for the response. I was able to solve this need leveraging the array syntax even though this user field is single user constrained. The working JSON is:

{
"fields": {
"Work It" : [ { "accountId":"5e7a27d154fac50c3bc1b488" } ]
}
}

Marc Isikoff_o8qjap

That is odd that it works; I have a similar issue with single entry people picker but I am assigning the value (what Paul has as "5e7a..." from a text field (custom):

{
"fields" : {
"Work It" : [{"Username" : "{{issue.customfield_123456.value}}" }]
}
}

And this gets (if [ ] are surrounding): "data was not an object (Work It))"

If I remove the [ ] it gets success but does not update Work it.

Mateo Colombo

I am facing same issue @Marc Isikoff

Did you manage to make it work?

Thanks!

Becca

The following syntax worked for me so I could append a value from 1 custom field to a different, multi select custom field:

{
"update": {
"Custom Field 1": [{
"add": {
"value": "{{issue.Custom Field 2}}"
}

}]
}
}

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