Enable Slack Integration fails

Question

I've tried to install Jira Cloud integration with Slack, but every time I try to do enable the integration in Jira side, I receive the following error

Jira error: something went wrong while updating instance

Please try again later or contact support. Error ID: ce730d30-6e35-11ea-89ed-a94969c5c736

Can I get some help here?

Best regards

pedro.correia · Answer

Hi @Petter Gonçalves, thanks for your help, indeed I've just check that the user (myself) is member of both groups, unfortunately it didn't solve. We are using Troopr at the moment, although with some limitations (not all users can create issues for example).

Petter Gonçalves · Answer

Hello @pedro.correia

Welcome to Atlassian Community!

Checking the error you are describing, I believe you might be facing the following bug in your Jira instance:

Error when trying to enable Jira <> Slack integration

Just to make sure you are indeed facing the bug above and not another permission problem, please ensure your user is a user is added as a member of the groups administrators and jira-administrators and try to enable the Slack Integration into JIRA again.

If that still doesn't work, feel free to vote and watch the bug to increase its priority and also receive notifications from our developers about its fix implementation.

Unfortunately, we don't have a possible workaround at this moment for that issue with the default integration app, so I can only suggest you use a different third-party app if you really need that integration with Slack, as:

- Slack Jira integration

- Slack Integration+ for Jira

Let us know if you have any questions.