Can't log in to Jira (just loops back to login page)

Question

Clearing cache and restarting browser did not fix this issue.

When opening a new browser I can log in to id.atlassian.net without issues, but I am taken to the ~company~.atlassian.net Jira page where I am no longer logged in. Clicking the "Log In" button in the bottom left corner just refreshes the page, where I am still logged out. Clicking any other button results in a text window that says: "Something's gone wrong. Our team has been notified... etc."

Alex King_gh6or8 · Answer

It turns out the problem was on the company's side, with the permissions they had set for me. Sorry for any inconvenience, the issue is resolved!

Angélica Luz · Answer

Hello Alex,

Welcome to Atlassian Community!

Checking the details of the site, I see that you are a user from Confluence, please correct me if I'm wrong.

I mentioned because I see that this question is tagged as Jira Software.

Please, make sure to log in directly on Confluence by using https://xxxxxx.atlassian.net/wiki

If it doesn't work, please try to login using incognito mode just to make sure you are logged in with the correct account.

Regards,
Angélica