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How to assign subscription to assignee inside the group?

Alex Dokhtiar

Hello there,

I need to send email notification once a day when "current date" = "date that was set in a custom field". Email should be sent only to those who are reporter OR assignee in particular task.

The only way to do it without using 3rd party is via subscription.

I have created JQL:

project = PM AND "Face to Face date" = startOfDay() AND (assignee = currentUser() OR reporter = currentUser())

If I assign an issue in that project, create Personal subscription - it works fine. I receive email only with issues assigned to myself or those where I stay as reporter.

BUT if I create a group (even if it's only me in there) - I don't receive the email. If I set "Email this filter, even if there are no issues found" to True - I receive empty email.

Why is that happening? And how can I create a subscription to a certain group and send emails only to assignee/reporter?

Accepted answers

Alex Dokhtiar

Turns out that the issue was that filter was not public but set to private.

Strange thing that I didn't receive email even tho it was only me in group.

Anyway, if someone would face the issue - check filter privacy settings.

All comments

Ste Wright

Hi @Alex Dokhtiar

I'm assuming you've saved a filter and setup a group as the subscription recipient - this is what I would check:

Confirm it's the right group name / users in User Management
Ensure the schedule is correct - especially if it's Cron
Select "Manage Subscriptions" and press "Run Now" against your filter to see if it sends you the correct email
Ensure the filter is shared with more than just yourself - at least with the group of users (as it's based on currentuser() - you could also share it with all logged in users)

^ Let me know if any of these resolve the issue.

The method above should work if you deselect to email if no issues are found - each user with at least one issue in the filter will receive the email.

Some alternatives are:

Visualise the data per user without notifications - such as on Confluence or a Dashboard
Push a notification through the issue - for example, you could set your notification scheme to include Reporter and Assignee, then use Project Automation to add a comment to an issue based on its existence in a JQL filter, pushing one email notification per issue to the Assignee / Reporter

Ste

Alex Dokhtiar

Hi @Ste Wright , thanks for your response.

Well, I have checked that few times already and the thing is - if I create Personal subscription - I got expected email when press "Run now".

But if I create a group and put there myself only - I don't got email on "Run now" press. Actually I do, but only if have "Email this filter, even if there are no issues found" set to True.

So when subscription is assigned to group - my JQL doesn't seem to work and it returns 0 issue. While, again, if it's personal subscription - there is no problem and issues are found.

Strange thing that I am the only one in group and still receive nothing.

I believe it has something to do with groups itself or may be some kind of permission that I am not aware of.

P.S. I am Jira admin if that is useful information.

Alex Dokhtiar

Turns out that the issue was that filter was not public but set to private.

Strange thing that I didn't receive email even tho it was only me in group.

Anyway, if someone would face the issue - check filter privacy settings.

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