How to automatically make a copy of issue into different project?

pravin

I have two use cases (Detailed below) and looking for some way to achieve this:

Use case #1:

ProjectA has FieldA, if the value if FieldA is set to xyz, then a clone of this issue should be created in another ProjectB.

ProjectA and ProjectB are software projects.

Use case #2:

Customers (with no access to Service Desk Jira) create tickets using Customer Portal in ProjectC. A clone of this ticket should also be created in ProjectD.

ProjectC is service desk project. ProjectD is software project.

 

Please suggest.

John Funk

Hi Pravin,

We do something almost exactly like that. We have a front end JSD project that collects information through the Portal for multiple projects. But based on the value of one field, we create a new issue in a separate software project. We do all of that using Automation For Jira (which is now free). Here is our configuration in Automation:

Finally, you will notice that we link the original issue to the created one for traceability.