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How to give Jira Service Desk customers SSO access to full Confluence?

Mary Connor

Jira Service Desk grants access to one and only one Confluence space. However, we want to buy Confluence licenses for those customer end-users so that they can have first-class access to several Confluence spaces, for all product types and versions.

How can I set up JSD and Confluence so that customers log in only once to use both?

Accepted answers

Angélica Luz

Hello Mary,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same question.

Regards,
Angélica

All comments

Angélica Luz

Hello Mary,

Thank you for reaching out to Atlassian Community!

Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same question.

Regards,
Angélica

Mary Connor

That's fine. It'd be good to put the answer here, so other folks can find it.

Mary Connor

So, these pages had most of the info I needed.

Strategy and steps: https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html
How to lock down other products: https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html#Updateproductaccesssettings-Givenewusersproductaccess
SAML: https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html

I also asked if public spaces can be set to "don't index this site" (lower the content's discoverability), if we're able to go that route. However, I found this, so that seems to be bad news:

https://jira.atlassian.com/browse/CLOUD-5685

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