Report to be shared with Portal Customers

Question

I have configured Jiras Service Desk (Cloud), and of the three Request Types, one is Request a Change, and I need to create a report of all the requests raised over a period with their current status and latest Customer Comments.

I tried a few products from Market Place, none satisfied the requirements.

Also is it possible to share a particular request type with Portal Customers?

Can I create a Group for Portal Customers?

Mitesh Shah_xzaa1t · Answer

Hi Sajit,

Thank you for the information,

I had a look at the options you have provided, second is for SERVER, we are using CLOUD based.

Are there any other options?

Sajit Nair · Answer

Hi @Mitesh Shah -

let me break it down from what I understood from your query.

1) one is Request a Change, and I need to create a report of all the requests raised over a period with their current status and latest Customer Comments.

You can create a report in JIRA and see the request raised over a period using a JQL and have current status as part of it reflected in a dashboard gadget.

2) Also is it possible to share a particular request type with Portal Customers? Can I create a Group for Portal Customers?
Do you mean a specific request type with a particular group ?
If yes, please have a look here. 
Stock JSD, you cant, but plugins should be able to help.

Please let us know if you need more help.