Azure AD - User provisioning - this user is not a managed user

Question

Hi Guys,

I am integrating my organization Azure AD with Atlassians Access.

Users are successfully provisined from Azure AD side. I can see the logs which confirm s the same.

But at Atlassians Access side, I do not see any user under my synched users. And when I refer the troubleshooting log.. It shows me logs as below

User with ID XXXXXXX, primary email XXXXX@XXXXX.com, is not a managed user

Can you please help me in this regard?

Here is the screenshot of the log

Dave Meyer · Answer

Hi @Chalhoub_Dev , yes unfortunately at this time you need to do the claim accounts step before user provisioning will work.

The purpose of separating the "verify" and "claim" accounts step is to allow you to notify users that they will receive an email from Atlassian that their account is now managed by your organization and (if you've already enabled SSO) ensure that they're ready to log in via SSO.

Chalhoub_Dev · Answer

@Dave Meyer  would love to hear your remarks on this.

Much appreciated.

Jimmy Seddon · Answer

@Chalhoub_Dev the closest thing I could find was this:

https://community.atlassian.com/t5/Atlassian-Access-questions/New-Users-are-not-in-the-list-of-managed-accounts/qaq-p/992227

Which doesn't quite look the same, but maybe Angélica might be able to offer you some advice with it?

-Jimmy